General informations
Updates November 28, 2019
This website is the property of Pagne Apple. Throughout the site, the terms "we" and "our" refer to Pagne Apple. These Terms of Service set out the terms and conditions under which you can use our website and the services we offer. This site offers visitors the presentation of the Pagne Apple brand, its creations, its news as well as the possibility of buying products online. By accessing or using the website of our service, you confirm that you accept what you have read, understood and agree to be bound by these conditions.
Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Payment
T Payment is made by credit card directly on the website, via our totally secure Stripe provider or via PayPal.
In the event of a refund, it will be made to the credit of your bank card used to pay for your purchase, or by fund return to your PayPal account.
Shipping
Your order will be shipped within 7 to 10 working days.
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Shipping costs for mainland France are calculated when you validate your basket.
Less than 0.5 kg = € 7.50
0.5 to less than 2kg = € 9.50
2kg to less than 5kgs = 14.5 €
5kgs to less than 7kgs = 19.50
7kgs to less than 10kgs = € 24.5
10kgs and more 10kgs = free delivery
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Only orders with billing and delivery addresses in mainland France and Corsica are taken into account on the Website.
For overseas territories and abroad, please contact us: contact@pagneapple.com
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For each order, with some exceptions, you are asked for a flat-rate contribution to the costs of processing the order (shipping, packaging, making the package) which is communicated in the "Basket" step when placing the order online.
Terms of Sales
When purchasing an item, you agree that you are responsible for reading the entire list of items before committing to purchase it.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for displayed products at any time, and to correct pricing errors that may inadvertently occur. The prices of the Products indicated on the Website are valid for the duration of their posting.
Our product offers are valid while stocks last.
The validation of the order implies express acceptance of the GTC.
For any questions relating to the follow-up of your order, please write to us at contact@pagneapple.com
In certain cases, in particular, an abnormal order with regard to the quantity ordered, abusive exchanges or returns, existing litigation, non-payment, incorrect address or other problem on your account, Pagne Apple reserves the right to block the customer's order until to the resolution of the problem.
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ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete or up to date. The content on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more specific, more complete or more timely sources of information. Any reliance on the content of this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not up to date and is provided for reference only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our site.
Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, offers, shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information, or to cancel orders if any information is inaccurate, at any time without notice (including after you have placed your order). No update or refresh date should be specified to indicate a change or update.
To use our website and / or receive our services, you must be at least the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter these Terms as a binding agreement. You are not authorized to use this website and / or receive any services if this is prohibited in your country or under any law or regulation applicable to you.
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USER FEEDBACK, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (e.g. contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email , by mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and use in any medium the comments you send to us. We are and will have no obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) respond to comments. We may, but have no obligation to monitor, edit or remove content that we determine in our sole discretion to be illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or them. Terms of use. You agree that your comments do not violate any rights of any third party, including copyrights, trademarks, privacy, personality, or any other personal or exclusive right. You further agree that your comments will not contain libelous or unlawful, abusive or obscene material, or contain computer viruses or other malicious software that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no responsibility for any comments posted by you or any third party.
You agree that any creative ideas you make, suggestions, proposals for creation, modification, improvement of products, plans or other materials, whether online, by email, by mail, via social media or otherwise (collectively, "comments »), Can be used for production and marketing purposes without any consideration or compensation.
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GUARANTEES AND LIABILITY FOR SERVICES AND ITEMS
When we receive a valid warranty claim for a product purchased from us, we will either repair the defect in question or replace the item. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon prompt return of the item. We will pay for shipping the repaired or replaced products to the customer and the customer will be responsible for returning the item to us.
Ownership of intellectual property, copyrights and logos
The site and all material transferred to it, including, but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights , photographs, audio, videos, music and all intellectual property rights are the exclusive property of Pagne Apple. Except as expressly provided herein, nothing in these Terms shall be deemed to create a license in or under these Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display , publicly perform, publish, adapt, modify or create derivative works thereof.
Compensation
You agree to indemnify and hold Pagne Apple harmless from any demand, loss, liability, claims or expenses (including attorneys' fees), made against them by any third party as a result of or arising out of, or in connection with your use of the website or one of the services offered on the website.
Limitation of Liability
To the fullest extent permitted by applicable law, Pagne Apple will in no way be liable for indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for loss of profit, goodwill, use, data or other intangible loss, resulting from or related to the use or inability to use the service.
To the maximum extent permitted by applicable law, Pagne Apple assumes no responsibility or liability for (i) any errors, errors or inaccuracies in the content; (ii) bodily injury or property damage of any kind resulting from your access or use of our service; and (iii) any unauthorized access or use of our secure servers and / or any personal information stored there.
We reserve the right to change these terms from time to time at our sole discretion. Therefore, you should check these pages periodically. When we change the Terms in a material way, we will notify you that material changes have been made to the Terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or a future version of the Terms, do not use or access (or continue to access) the website or service.
You agree to receive from time to time promotional messages and material from us, by post, email or any other contact form you provide to us (including your phone number for calls or text messages). If you do not wish to receive such promotional materials or notifications, please let us know at any time.
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DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our site will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the site for indefinite periods or cancel the site at any time without notice. You expressly agree that your use or inability to use the site is at your own risk.
PREFERENCE OF LAW AND RESOLUTION OF CONFLICTS
These Conditions, the rights and remedies provided below, and all claims and disputes related to these and / or the services, will be governed, interpreted and executed in all respects exclusively and exclusively in accordance with the internal substantive laws of Togo, regardless of its conflict of law principles. All such claims and disputes must be brought, and you hereby consent to their being decided exclusively by a competent court located in Lomé. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
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DIVISIBILITY
In the event that any provision of these Terms of Service is held to be illegal, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed to be separate from these Terms of Service, a such determination will not affect the validity and enforceability of the remaining remaining provisions.
THE WHOLE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision. These Terms of Use and the rules or rules of operation published by us on this site or relating to the service constitute the entire agreement and understanding between you and us and govern your use of the site, superseding any agreement, prior or contemporaneous communication and proposal, oral or written, between you and us (including, but not limited to, any prior version of the Terms of Service). Any ambiguity in the interpretation of these Terms of Service should not be construed against the drafting party.
Questions regarding the Terms of Service should be sent to us at contact@pagneapple.com
Date of entry into force of the general conditions: November 28, 2019
Return and Refund Policy
RETURNS
For any undamaged product, simply return it with its accessories and original packaging within 15 days of receipt of the order. We will exchange it or offer you a refund based on the original payment method. For this, thank you for contacting us before returning the item, to inform us. Beyond that, we will not be able to offer you a refund or exchange.
In addition, please note the following:
Products must be returned only to the address from which they were shipped in France.
The following products are not eligible for return: products already used, damaged, soiled, incomplete or no longer bearing their original label.
We may change the Services without notice; cease providing the services or features of the services we offer; or create limits for services. We may permanently or temporarily terminate or suspend access to the Services without notice or liability for any reason, or for no reason.
REFUND (if applicable)
Once your return is received and verified, we will send you an email to notify you that we have received your returned item. We will also notify you of the agreement or rejection of your refund.
If a refund is agreed, a credit will be applied to your credit card or the original method of payment.
RETURN YOUR PRODUCT
You are responsible for the shipping costs for returning your item.
Likewise the shipping costs during the purchase are not refundable. If you receive a refund, the cost of shipping the shipment will be deducted from your refund.
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SPECIFICITY WITH RESPECT TO CUSTOMIZED PRODUCTS
Products personalized at the Customer's request are excluded from the provisions relating to the right of withdrawal. They are neither taken back nor exchanged.
Data confidentiality
PRIVACY POLICY
In accordance with European regulation 2016/679 of April 27, 2016 (known as "general data protection regulation" or RGPD)
This personal data protection charter (below: the "Charter") describes the commitment of the Pagne Apple site as data controller with regard to respect for private life and the protection of personal data. staff of its users. This Charter has been drawn up to enable you to become acquainted with the practices and conditions under which Pagne Apple collects, uses and stores your personal data (below: the “Data”).
You will find there the description of the various data that we can collect and process or that you can transmit to us when you access and / or use the site https://www.pagneapple.com/ the “Site” on which our products are sold. The term "Site" designates only the site https://www.pagneapple.com/
Given the constant evolution of laws and regulations in terms of technology and the protection of personal data, it is likely that this Charter will be updated. If one of the clauses of this Charter should be declared null or contrary to the regulations, it will be deemed unwritten but will not result in the nullity of the other clauses of this Charter.
This Charter applies to the Data collected:
By simply browsing the Site
Via emails exchanged between Pagne Apple and you or any other electronic messaging tool
When you create enter personal data on the Site
When you place an order on the Site
When you subscribe to the Site's Newsletter (the "Newsletter")
It does not apply to information collected by any third party or through sites managed by them, including through applications or content (including advertisements) redirecting the user to the Site. We thank you for carefully reading the Charter concerning the processing of your Data and we inform you that browsing our Site necessarily implies acceptance of this Charter. If the latter does not obtain your membership, we invite you to leave our Site. It is your responsibility to check that the data communicated to Atelier Lomée is correct. If necessary, you have the possibility to correct them by contacting us at contact@pagneapple.com
WHAT DATA IS COLLECTED BY PAGNE APPLE?
Depending on the nature and purpose of your interaction with PAGNE APPLE (creation of a user account, subscription to the Newsletter, filling out contact forms, as well as during any telephone exchanges) we may collect the following data :
data relating to your identity such as your name, first names, e-mail address, postal addresses and telephone numbers
data relating to navigation: this is data relating to the way in which you use the site including: the IP address, the browser used, the duration of navigation, the search history, the operating system used , language and pages viewed, data regarding your visits to the site, including traffic data, log files and other data or communication resources that you use while accessing the site.
data relating to orders: your postal address, your bank details, PayPal, or other financial partner must be entered to proceed with the payment of your order.
Data relating to the use of social networks when you use their functionalities.
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HOW IS YOUR DATA COLLECTED?
Data can be collected in different ways on the site. The data may be collected directly when you transfer them to us by means of the contact and user account creation, newsletter subscription forms available on the Site and / or communicated when you contact us by telephone. When you contact us using these different means, a copy of your exchanges with Pagne Apple, including email addresses, can be made and archived. Pagne Apple also indirectly collects certain data by means of cookies / tracers. We invite you to read our Cookies Charter, intended to help you better understand these technologies and the use we make of them on the Site and in the context of our services, applications and tools.
WHY IS YOUR DATA COLLECTED?
If you are a simple user, we collect your Data for:
Send you our Newsletter and / or personalized commercial offers if you have consented to it
Manage orders and fulfill the contract
Ensure the security and traceability of site purchases
Send you information about your account
Manage your requests sent via the contact page
Allow you to leave an opinion on the products and / or the site
Notify you of changes to the site or our product and service offering
To respect our rights and obligations stipulated in the contracts concluded with the users as well as for any other legal purpose.
We can also use cookies or tracers:
To secure your browsing and improve your user experience, in particular by recognizing the username and password that you have already provided so that you do not have to enter them on each page of the site or those - these are required. The refusal of these will prevent any order on the Site (Identification impossible).
Analyze traffic and data on the site in order to measure the number of users of the site, to make it easier to use and to ensure its ability to respond quickly to your requests.
Refusing to correctly complete the form (s) on the site may block access to certain pages, in particular those relating to the ordering of products or services.
WHO PROCESSES YOUR DATA?
Your data is processed by the manager of Pagne Apple in charge of:
Site management (Orders and shipments)
Support management, to answer all your questions
In addition, as part of our activity, and for processing purposes, your data may be communicated to subcontractors, service providers or other third parties, each of these actors respecting a confidentiality commitment concerning the use and processing of personal data.
For payment management and to facilitate the experience of its users, Pagne Apple offers the following payment method to make purchases on the site:
Payment by credit card via Stripe.
Payment by Paypal
Pagne Apple has no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment organization and the confidentiality of data.
For the sending of our Newsletters, our e-mailing campaigns are managed by us.
All of the aforementioned subcontractors, service providers, partners or other third parties are bound by contractual obligations to respect the confidentiality and protection of data and to process them only for the purposes for which we transmit them.
Your data may be transmitted to any buyer or other successor in the event of a merger, assignment, restructuring, reorganization, dissolution or other sale or transfer of part or all of the assets of Pagne Apple due to uncertainties or bankruptcy, liquidation or other process in which the data of users of Pagne Apple is among the transferred assets.
Finally, we are also likely to disclose your data:
to comply with any mandate required by applicable laws, including government and regulatory requests
if we believe that disclosure is made necessary or required to protect the rights, property, or safety of Pagne Apple, its customers or other stakeholders.
This possible disclosure includes exchanging information with other companies and organizations for the purposes of fraud and counterfeit protection.
The site may contain links to various sites and social networking platforms managed on third-party servers, by people or organizations over which Pagne Apple has no control. Therefore, we can in no way be held responsible for the way your data will be stored or used on the servers of these third parties. We advise you to read the applicable personal data protection charter of each third-party website that you access via the site in order to assess how your data will be used.
HOW LONG ARE YOUR DATA KEPT?
Pagne Apple only keeps your data for the time necessary for the purposes set out in Article 3. This retention period is not the same depending on the data in question, the nature and purpose of the collection being likely to vary this retention period. duration. Likewise, certain legal obligations impose a specific retention period.
When you have subscribed to the Newsletter, we will keep your email address until you unsubscribe.
When you contact Pagne Apple using the contact form or communicate with us by phone, your data may be stored:
up to one (1) year from the last contact if you do not have a customer account or an order made on the Site.
up to ten (10) years (Legal duration) from the last order made on the Site, if this information concerns this order.
In all other cases, the retention period of these exchanged Data may not exceed one (1) year.
With regard to your user account, all of your billing data is kept for ten (10) years from the date of purchase, even if you have made a request to deactivate your user account. .
HOW IS YOUR DATA PROTECTED?
We make every effort to protect your data, but we cannot guarantee the absolute security of information transmitted to the Site. You agree that you transmit your data at your own risk. We cannot be held responsible for any failure to respect the confidentiality settings or the security measures in place on the site. As such, you agree that the security of your information is also your responsibility. For example, you are responsible for keeping the password that allows you to access your user account secret. Do not divulge it to third parties. Likewise, be vigilant when disclosing information in the public sections of the Site, which can be viewed by any user of the Site.
Customer Support and Contact
For any assistance, please contact us at the following email address: contact@pagneapple.com
Legal Notice
Pagne Apple is a registered trademark and protected by the National Institute of Industrial Property.
For more information on legal notices, please contact us: contact@pagneapple.com